The fixed operations division within a Dealer Group is usually the most profitable and plays a major role in retaining customers over time in the hopes that they repurchase with the original selling dealership, or at least within the dealer group itself.
Vital Software’s Fixed Operations Reporting tool allows dealers within a Dealer Group network to have access to Service and Parts Performance Reports which are standardized for each dealer, independent of the DMS utilized.
For those Dealer Groups whereby a common DMS is utilized, the tools assist in standardizing the reporting for the entire dealer group and avoid having to run multiple reports from the DMS to have all of the information at hand. Importantly, the reports allow the Dealer Group head office to benchmark and create KPIs across the entire dealer network.
- Service Performance Report
- Parts Performance Report
- Service Customer Retention Report
- Service Customer Retention Trend Report